Privacy Policy

Latest Version: 06/01/2026

Albany House is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data and your rights under the EU General Data Protection Regulation (GDPR) and Irish law.

1. Legal Basis for Data Processing

Albany House may process your personal data for the purposes described below only when:

• You have explicitly opted in to receive marketing emails; or

• You are an existing customer, and we are providing services related to your booking or stay, provided you were given a clear opportunity to opt out at the time your data was collected.

The legal basis for processing personal data includes:

• Performance of a contract (e.g., bookings, payments, accommodation services)

• Legal obligation (e.g., tax or regulatory requirements)

• Consent (e.g., marketing communications)

• Legitimate interests (e.g., fraud prevention, website improvement), where your rights are not overridden

2. Consent for Marketing Communications

We only send marketing emails and promotional messages if we have your freely given, informed, and unambiguous consent.

• Consent is typically collected via online forms with unticked checkboxes or separate opt-in options during booking.

• You may withdraw consent at any time by clicking the unsubscribe link in our emails or contacting us directly.

• Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

3. Content of Communications

Marketing emails from Albany House may include:

• Promotions, offers, and packages for accommodation or services

• News and updates about Albany House

• Surveys or feedback requests

Each message clearly identifies Albany House as the sender and includes contact details.

4. Right to Opt-Out / Withdraw Consent

You may unsubscribe or opt out of marketing emails at any time by:

• Clicking the unsubscribe link included in every marketing email

• Contacting us directly at digitalmarketing@byrnehotelgroup.com

We will process opt-out requests without undue delay and remove you from future communications unless you re-subscribe.

5. Data Protection and Security

We store and process your personal data securely. Measures include:

• Encrypted storage and transmission (SSL)

• Restricted access by trained staff

• Regular system monitoring for unauthorized access

We do not sell or share your data with third parties for external marketing purposes.

6. Use of Third-Party Services

We may use trusted third-party platforms (e.g., email marketing providers, booking engines) to manage communications or bookings.

• These providers are GDPR-compliant and process data only on our instructions.

• Where data is transferred outside the EEA, appropriate safeguards such as Standard Contractual Clauses are implemented.

7. Data Retention

We retain your personal data only as long as necessary:

• For guests, up to 12 months after your last interaction

• For website subscribers, until you withdraw consent

Inactive or opted-out contacts are periodically deleted.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to processing for direct marketing

• Restrict processing in certain circumstances

• Request data portability

• Withdraw consent at any time

• Lodge a complaint with the Data Protection Commission (www.dataprotection.ie)

Requests are free of charge unless manifestly unfounded or excessive. We respond within one month, with a possible two-month extension for complex cases.

Requests may be submitted to:

Data Protection Officer
Albany House
Email: info@albanyhouse.ie

9. Cookies

Cookies are used to improve your experience on our website.

• Essential cookies are required for site functionality

• Non-essential cookies are only placed after explicit consent via our cookie consent mechanism

10. Children’s Data

Our website and services are not intended for individuals under 16 years of age.
If we inadvertently collect data from someone under 16, it will be deleted immediately.

11. Policy Updates

We may update this policy to remain compliant with legal requirements or reflect changes in our practices. The latest version is always available on our website.

12. Contact

For any questions, concerns, or complaints regarding your personal data:

Email: info@albanyhouse.ie